Duelz Terms and Conditions

Welcome to Duelz. These Terms and Conditions govern your use of our website and services at duelz.com. By registering an account, logging in, or using any part of our platform, you agree to be bound by the duelz casino terms and conditions set out in this document. We encourage you to read them carefully before proceeding. If you do not accept these terms, you must not use our services.

1. About Us

At Duelz, we are operated by SuprPlay Limited, a company registered in Malta under registration number C-74595, with registered offices at Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta. We form part of the SuprNation Group. Our duelz online casino services are licensed and regulated by the UK Gambling Commission under account number 48695 (Licence 000-048695-R-327029-011). We are authorised to provide gambling services exclusively to residents of Great Britain. For any disputes, our approved Alternative Dispute Resolution (ADR) provider is eCOGRA.

2. Eligibility and Account Registration

To use the Duelz platform, you must meet the following requirements. We reserve the right to verify your eligibility at any time and to suspend or close your account if these conditions are not met.

• You must be a resident of Great Britain (GB residents only).
• You must be at least 18 years of age.
• You must not be located in any restricted jurisdiction, including all countries outside the United Kingdom, as well as FATF-listed countries such as North Korea, Iran, and Myanmar.
• You must register only one account per person, address, device, and IP address.
• You must provide accurate, complete, and up-to-date information during registration.
• You must not use a VPN, proxy, or any other technology to disguise your location. VPN and proxy use is strictly prohibited on our platform.

When you complete the duelz login process for the first time, you confirm that all information provided is truthful and that you accept these terms in full. We are required by law to conduct identity verification checks before processing withdrawals or activating bonuses.

3. Your Account Responsibilities

Here at Duelz, we take account security seriously. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your account with any third party, and you must notify us immediately via our duelz casino live chat or by emailing support-uk@duelz.com if you suspect unauthorised access to your account.

• You must keep your zzDi0&yST[c[a4s! secure and confidential at all times.
• You must not allow any other person to access or use your account.
• We are not liable for losses resulting from your failure to keep login details secure.
• We reserve the right to close or restrict your account if we detect suspicious activity.

4. Deposits and Withdrawals

Our Duelz platform accepts only GBP transactions. We do not accept credit cards. Below are the key financial terms that apply to your account.

4.1 Deposits

• Minimum deposit: £10 via Trustly or Paysafecard; £20 via all other methods.
• Accepted deposit methods include Trustly, Bank Transfer, Apple Pay, Visa/Mastercard debit cards, Paysafecard, Skrill, Neteller, PayPal, and Rapid Transfer.
• Credit cards are not accepted on our platform in compliance with UK regulations.

4.2 Withdrawals

• Minimum withdrawal: £20.
• Withdrawals are paid to the same method used for your deposit.
• Per transaction limits: up to £20,000 via Trustly or bank transfer; up to £10,000 via cards, Apple Pay, e-wallets, and Paysafecard.
• Internal processing time for the duelz casino withdrawal time is up to 72 hours. After processing, transfers are completed instantly.
• A fee of 5% (minimum £5) applies to withdrawals made with no play since your last deposit.

We recommend players monitor duelz withdrawal time expectations carefully. While we aim to process all withdrawals promptly, verification requirements may extend processing times. If you experience any duelz casino withdrawal problems, please contact our support team immediately through live chat, which is available 24/7.

5. Bonuses and Promotions

At Duelz, we offer a range of promotions to our registered UK players. All bonuses are subject to the specific terms attached to each offer. Below are the general terms applicable to our duelz casino bonus offers.

5.1 Welcome Bonus

Our duelz casino welcome bonus offers up to 140 Free Spins on your first deposit of £25 or more. The duelz free spins are issued at 20 Free Spins per day for seven consecutive days on selected games and must be manually claimed each day. Key terms of the duelz welcome bonus include:

• Free spin value: £0.10 per spin.
• Maximum winnings from free spins: £100 per day.
• Winnings are awarded as bonus money subject to 10x wagering requirements before withdrawal.
• One welcome offer per person, address, device, and IP address.
• Available to GB players only.
• Minimum deposit to qualify: £25.

5.2 Ongoing Promotions

We at Duelz also provide a range of ongoing promotions, including 10% Cashback (our popular duelz casino cashback offer), League Cash Prizes, Daily Free Spins, Daily Bonuses, and Drops & Wins network promotions. Our gamified loyalty programme features duels and treasure chests, offering an engaging alternative to traditional VIP tiers. This EGR award-winning system was developed by SuprNation and forms a central part of the Duelz experience.

• We reserve the right to modify, suspend, or withdraw any promotion at any time.
• Bonus abuse, including the use of multiple accounts to claim offers, will result in forfeiture of bonuses and account closure.
• A duelz casino no deposit bonus may be offered at our discretion through specific campaigns; individual terms will apply.
• Wagering requirements must be met before bonus funds can be converted to withdrawable cash.

6. Games and Software

Our Duelz library features games from leading providers including NetEnt, Evolution Gaming, Pragmatic Play, Games Global, Scientific Games, Big Time Gaming, Blueprint Gaming, Red Tiger, Relax Gaming, Push Gaming, ELK Studios, Gamomat, Quickspin, Yggdrasil, and Play'n GO. Duelz slots, live casino tables, table games, and arcade titles are available via your web browser on both desktop and mobile — we do not currently offer a dedicated duelz app. Live dealer games are powered by Evolution Gaming and Pragmatic Play.

• We do not guarantee the availability of any specific game at any time.
• We reserve the right to remove or modify games without prior notice.
• Any malfunction in a game voids all associated plays and returns the stake.

7. Responsible Gambling

At Duelz, we are fully committed to promoting responsible gambling. We provide a range of tools to help you stay in control, including deposit limits, session time limits, reality checks, self-exclusion, and cooling-off periods. If you feel that gambling is negatively affecting you, please contact us through our duelz casino live chat (available 24/7) or email us at support-uk@duelz.com. We also encourage you to contact organisations such as GamCare, BeGambleAware, and Gambling Therapy.

8. Prohibited Activities

When using the Duelz platform, you must not engage in any of the following activities:

• Providing false identity or payment information.
• Using VPN, proxy, or IP-masking tools to access our services.
• Engaging in fraudulent activity, collusion, or bonus abuse.
• Using automated software, bots, or scripts to interact with our platform.
• Attempting to exploit software bugs or vulnerabilities.
• Accessing our services from a restricted jurisdiction.

9. Limitation of Liability

We provide our Duelz services on an "as available" basis. We do not guarantee uninterrupted access to our platform. To the maximum extent permitted by law, we exclude liability for any loss of profits, loss of data, or indirect damages arising from your use of our services. Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.

10. Governing Law and Disputes

These duelz casino terms and conditions are governed by the laws of England and Wales. Any dispute arising from your use of our services should first be referred to our customer support team. If unresolved, you may escalate the matter to our ADR provider, eCOGRA. We are regulated by the UK Gambling Commission, and you may also refer complaints to them via their official website.

11. Changes to These Terms

We reserve the right to update or amend these terms at any time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of the Duelz platform following any such changes constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed.

12. Contact Us

If you have any questions about these terms, please reach out to our support team. Our duelz casino customer service is available 24/7 via live chat on our website, or you can email us at support-uk@duelz.com. We do not operate a duelz casino contact number for telephone support at this time. All support is provided in English.