Duelz Casino Privacy Policy

At Duelz Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at duelz.com. We encourage you to read this document carefully so you fully understand how your data is handled. By using our platform, you acknowledge that you have read and agree to the practices described here. We operate under the licence issued by the UK Gambling Commission (account number 48695), and we are fully committed to meeting our obligations under applicable UK data protection law, including the UK GDPR.

Who We Are

At Duelz Casino, we are operated by SuprPlay Limited, a company registered in Malta (registration number C-74595), with our registered address at Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302. We are part of the SuprNation Group. Our services are exclusively available to residents of the United Kingdom. If you have any questions about this policy or how we handle your data, you can reach our team at support-uk@duelz.com or via our 24/7 live chat available directly on our website.

Information We Collect

When you register and use our Duelz Casino platform, we may collect the following categories of personal information:

• Identity data: Your full name, date of birth, username, and copies of identification documents submitted during verification.
• Contact data: Your email address, phone number, and residential address.
• Financial data: Payment method details, deposit and withdrawal history, and transaction records. Note that we do not accept credit cards — all payments must be made via approved debit methods.
• Technical data: IP address, browser type, device identifiers, and information about how you interact with our website.
• Gaming activity data: Your gameplay history, bonus usage, wagering records, and loyalty programme participation.
• Communications data: Records of any messages you send to our support team, including live chat transcripts and email correspondence.
• Compliance data: Information we collect as part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations.

How We Use Your Information

We at Duelz Casino use your personal data for a number of clearly defined purposes. We collect only what we need and always aim to process your information lawfully, fairly, and transparently.

• To create and manage your account and verify your identity as required by our UK Gambling Commission licence.
• To process your deposits and withdrawals, including communicating with payment providers such as Trustly, PayPal, Skrill, Neteller, Apple Pay, Visa, Mastercard, and Paysafecard.
• To provide and personalise our gaming services, including slots, live casino, table games, and arcade titles.
• To manage our gamified loyalty programme — including duels, treasure chests, league cash prizes, and daily bonuses.
• To send you relevant promotional communications, including information about our welcome bonus of up to 140 Free Spins, 10% cashback offers, Drops & Wins, and daily free spins — where you have consented to receive such communications.
• To comply with our legal obligations, including AML checks, responsible gambling requirements, and UKGC reporting duties.
• To investigate disputes, enforce our terms and conditions, and prevent fraud or abuse of our services.
• To improve and optimise our website and services based on aggregated usage data and analytics.

Legal Basis for Processing

Our Duelz Casino operations require us to process personal data on several legal grounds. Depending on the purpose, we rely on:

• Contractual necessity: Processing required to fulfil our agreement with you when you open an account and use our services.
• Legal obligation: Processing required to comply with UK gambling regulations, AML laws, and UKGC licence conditions.
• Legitimate interests: Processing carried out to prevent fraud, ensure platform security, and improve our services — where these interests are not overridden by your rights.
• Consent: Where we rely on your consent, such as for marketing communications, you may withdraw this at any time by contacting us at support-uk@duelz.com.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in limited circumstances:

• Payment processors: We share necessary financial data with our approved payment partners to facilitate transactions.
• Game providers: Partners such as NetEnt, Evolution Gaming, Pragmatic Play, Big Time Gaming, Play'n GO, and others may receive technical data needed to deliver games.
• Regulatory authorities: We may be required to share your data with the UK Gambling Commission, HMRC, or law enforcement agencies.
• Identity verification services: We use third-party KYC providers to verify your identity and age as required by law.
• Dispute resolution: Our approved Alternative Dispute Resolution provider, eCOGRA, may receive relevant data in the context of a complaint you raise.
• Group companies: Data may be shared within the SuprNation Group for operational and compliance purposes, subject to equivalent data protection standards.

Data Retention

At Duelz Casino, we retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. In most cases, we are required by UK law to retain gambling-related records — including account details, transaction history, and KYC documents — for a minimum of five years following the closure of your account. After this period, we securely delete or anonymise your data.

Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you.
• The right to rectification if your data is inaccurate or incomplete.
• The right to erasure ("right to be forgotten") in certain circumstances.
• The right to restrict processing of your data.
• The right to data portability where technically feasible.
• The right to object to processing based on legitimate interests.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support-uk@duelz.com or via live chat. We aim to respond to all valid requests within one calendar month. If you are not satisfied with how we handle your data or your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and Tracking

Our Duelz Casino website uses cookies and similar tracking technologies to ensure the site functions correctly, to analyse traffic patterns, and to personalise your experience. These include essential cookies required for login and account management, as well as analytical and marketing cookies. You can manage your cookie preferences through the cookie banner displayed on your first visit to our site, and you may update your preferences at any time through your browser settings.

Security

We at Duelz Casino take the security of your personal data seriously. We implement appropriate technical and organisational measures — including encryption, access controls, and regular security assessments — to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no online system is entirely risk-free, and we encourage you to use a strong, unique zzDi0&yST[c[a4s! and to contact us immediately if you suspect any unauthorised activity on your account.

Responsible Gambling and Data

Our Duelz Casino platform includes responsible gambling tools that may involve the processing of your gaming data — such as deposit limits, self-exclusion records, and session time tracking. We process this information to fulfil our obligations under our UKGC licence and to protect the welfare of our players. Data related to self-exclusion is retained for the duration of the exclusion period and for a statutory period thereafter.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or our services. When we make material changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following notification of changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please do not hesitate to get in touch. You can reach our customer support team 24 hours a day, 7 days a week, via live chat on our website or by emailing us at support-uk@duelz.com. Our team will always do their best to address your concerns promptly and transparently.