Duelz Casino Cookie Policy

At Duelz, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, why we use them, and the choices you have regarding their use. By continuing to use our website at duelz.com, you acknowledge and accept the practices described in this policy. We encourage you to read this document carefully alongside our Privacy Policy and our full Terms and Conditions.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, tablet, or mobile phone — when you visit a website. Here at Duelz Casino, we use cookies to help our platform function properly, to remember your preferences, and to understand how visitors interact with our site. Cookies do not carry viruses and cannot access other information stored on your device. They are widely used across the internet to make websites work more efficiently and to provide useful information to website owners.

In addition to cookies, we may also use similar technologies such as web beacons, pixels, and local storage objects. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.

Types of Cookies We Use

At Duelz, we use several categories of cookies, each serving a different purpose. Below is a breakdown of the types of cookies you may encounter when using our online casino platform:

Strictly Necessary Cookies

These cookies are essential for our website to function properly. Without them, core features such as secure login — including your Duelz login session — and navigation would not work. We do not require your consent to place strictly necessary cookies, as they are fundamental to the operation of our services. These cookies do not collect any information about you that could be used for marketing purposes.

Performance and Analytics Cookies

Our Duelz Casino platform uses performance cookies to collect information about how visitors use our site — for example, which pages are visited most often and whether users receive error messages. All information collected by these cookies is aggregated and therefore anonymous. We use this data solely to improve the way our website works. Third-party analytics providers, such as Google Analytics, may set these cookies on our behalf.

Functional Cookies

Functional cookies allow our website to remember choices you make — such as your language preference or whether you have previously accepted our cookie notice — and provide enhanced, more personalised features. At Duelz, we use these cookies to improve your overall experience on our platform. The information collected by these cookies may be anonymised and cannot track your browsing activity on other websites.

Targeting and Advertising Cookies

We and our trusted third-party partners may use targeting cookies to deliver advertising that is more relevant to your interests. These cookies record your visit to our Duelz Casino website, the pages you have visited, and the links you have followed. We may share this information with third parties for the purpose of delivering targeted online advertising. You may opt out of these cookies at any time — see the section below on managing your preferences.

Cookies Set by Third Parties

Some cookies on our website are placed by third-party service providers who assist us in delivering certain features and services. At Duelz, we work with trusted game providers including NetEnt, Evolution Gaming, Pragmatic Play, Big Time Gaming, Push Gaming, Play'n GO, and others. These providers may set their own cookies when you access their games through our platform. We do not control these third-party cookies and recommend reviewing the respective privacy policies of these providers for further details.

Additionally, payment processors such as Trustly, PayPal, Skrill, Neteller, and others may set cookies to facilitate secure transactions. Our Duelz Casino platform also uses live chat functionality — accessible 24/7 — which may involve third-party cookies to enable real-time customer support communications.

How Long Do Cookies Last?

Cookies can be either "session" cookies or "persistent" cookies. Session cookies are temporary and are deleted from your device when you close your browser. At Duelz, session cookies are used to maintain your logged-in state while you are actively using our platform. Persistent cookies remain on your device for a set period of time specified in the cookie, or until you delete them manually. We use persistent cookies to remember your preferences and settings for future visits to our Duelz Casino website.

Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies, with the exception of strictly necessary cookies. Here at Duelz, we provide a cookie preference tool that allows you to manage your settings at any time. You can access this tool via the cookie banner displayed when you first visit our website.

You may also control cookies through your browser settings. Most browsers allow you to:

• View the cookies that have been set on your device
• Delete cookies individually or in bulk
• Block third-party cookies from being placed
• Block all cookies from specific websites
• Block all cookies from all websites
• Be notified when a cookie is being set

Please note that if you choose to disable or delete cookies, some features of our Duelz platform may not work as intended. For example, disabling functional cookies may mean that your login preferences and session data are not retained between visits.

For guidance on how to manage cookies in your specific browser, please refer to the relevant help documentation for your browser of choice (e.g., Google Chrome, Mozilla Firefox, Safari, Microsoft Edge).

Cookies and Responsible Gambling

At Duelz Casino, we take our responsible gambling obligations seriously. We are licensed by the UK Gambling Commission (account 48695) and operate exclusively for GB residents. We may use cookies to support responsible gambling measures, such as remembering your self-exclusion status, deposit limit settings, and session time reminders. These cookies are considered strictly necessary and cannot be disabled, as they form part of our regulatory compliance obligations.

Your Data Protection Rights

Our Duelz Casino platform operates in full accordance with applicable UK data protection legislation. We process cookie-related data as described in our Privacy Policy. You have rights including the right to access, correct, or request deletion of your personal data. If you have questions about how we handle your data, please contact our customer support team via 24/7 live chat or email us at support-uk@duelz.com.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. At Duelz, we recommend that you review this page periodically to stay informed about how we use cookies. We will notify you of any significant changes by posting a prominent notice on our website. Continued use of our Duelz Casino platform following any such update will constitute your acceptance of the revised policy.

If you have any questions or concerns about our use of cookies, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on duelz.com, and you can also email us at support-uk@duelz.com. We are always happy to help.